Returns & Exchanges
At Hyperlite Mountain Gear, we stand by the quality of our ultralight equipment and offer a 30-day return window for unused items in their original packaging. We aim to ensure every piece of gear meets your adventure needs or we will make it right with a seamless exchange process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely attach it to your original packaging.
Ship the Gear
Drop off your package at any authorized carrier location, ensuring all original tags are attached and the gear is clean and free of trail debris.
Receive Refund or Exchange
After our warehouse team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange gear within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing